We want every patient to understand their care and feel supported.
If you have a disability or health condition that makes it hard to get information or speak to us, we will do our best to help.
This includes if you:
- Are blind or have sight loss
- Find it hard to read our letters
- Use British Sign Language (BSL)
- Need large print, audio, Braille or Easy Read
- Need an interpreter
- Prefer email or text instead of phone calls
- Have a carer or support person who helps you
We can:
- Record your needs in your notes
- Add a reminder for staff
- Plan appointments at quieter times (like early morning)
- Use quieter rooms if needed (with notice)
- Help your carer get access (this is called proxy access)
Please tell us what works best for you. If we know what you need, we can support you better.
Accessible Complaints and Feedback
If you want to make a complaint or give feedback, you can:
- Tell reception
- Ask to speak to the Office Manager
- Ask for a feedback form
- Send a letter
We can give you our reply in a way that suits you.
This could be by email, phone call, audio, large print, or in person with support.
Complaints are handled by Dr Sahar Shahbaz, our lead GP.
If you need help to make a complaint, please ask. We can help you or support your carer to do this.