Appointments

Urgent Appointments

Our urgent appointments are available to book on the day at 8:30am. If we have no appointments, you will be directed to alternate services.

Not all problems will require an appointment with a GP, all our reception team are trained to signpost patients to the most suitable service for the problem.

To request an urgent on the day appointment you can:

• phone us on 0161 205 4364
• visit the surgery and speak with a receptionist
• use your NHS account (through the NHS website or NHS App)

Need help using the NHS App?

We offer 1-to-1 help with using the NHS App.
Ask at reception if you need support.

Routine Appointments

Our routine appointments are available to book every day via the NHS app at 1pm and 5pm.

A small number of appointments will be available to book via calling the practice or at front desk. If you have access to the NHS App you will be asked to book an appointment using it.

To request a routine appointment with a GP/ clinician you can:

• use your NHS account (through the NHS website or NHS App) – at 1pm and 5pm
• phone us on 0161 205 4364 – at 1pm
• visit the surgery and speak with a receptionist – at 1pm

These appointments are 1-4 weeks in advance.

Cancel Appointments

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0161 205 4364 during opening times
• reply CANCEL to your appointment reminder text message
• use our cancel an appointment form

Nurse Appointments

We will aim respond to requests within 2 working days during opening times.

You can also:

• phone us on 0161 205 4364
• visit the surgery and speak with a receptionist

Interpreter Services

For all interpreter services please inform reception at the point of booking if this is something you will need

Please tell us if you need help with:

• Speaking or hearing
• Understanding information
• Reading letters or forms

We’ll try to support you.

We use silent sounds for all our interpreter services.

Home Visits

Home visits are undertaken by a GP and are after morning surgery at 12pm.

If you need a home visit for an annual review, our nursing team will be in contact to book this in.

The following guidelines and examples are approved by many local medical committees around the country.

GP Visit Recomended

GP home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:

• The terminally ill
• The truly bed bound patients. Those where travelling to practice by car would cause decline in their medical condition or discomfort.

GP visit is not usual

In most cases, to visit a patient at home would not be appropriate use of a GPs time. Common illnesses such as:

• childhood fevers
• colds
• coughs
• earache
• headache
• diarrhoea /vomiting
• most cases of abdominal pains can all be seen in practice and do not need a home visit

These patients are usually well enough to travel by car. It is not usually harmful to take a child with a fever outside. These children may not be fit to travel by bus or walk, but car transport is available from friends, relatives or taxi firms.

It is not a doctor’s job to arrange such transport.

Adults with common problems

• such as cough
• sore throat
• flu
• back pain
• abdominal pain are all also able to travel by car to doctor’s premises

Common problems in the elderly such as:

• poor mobility
• joint pain
• generally feeling unwell would all also be best treated at the doctor’s surgery. The exception to this would be the truly bed bound patient

All visit requests will be assessed by a doctor and those requesting visits will usually be contacted by phone to discuss their request.

Extended Access Appointments

At the surgery we get an allocation of extended hours appointments. 

We can offer GP, ANP, Phlebotomy and Nurse.

These are at New Collegiate Medical Centre or Crumpsall Medical Practice.

Crumpsall Medical Practice

Crumpsall Vale Intermediate Care Unit
Delaunays Road, Manchester, M8 5RB
(Only 1.5 miles away – about 6–7 minutes by car)

Tuesday Evenings until 8:00pm at Collegiate

Thursday Evenings until 8:00pm at Collegiate

Saturday Morning at Crumpsall

To arrange an extended hours appointment you can;

• call 0161 205 4364
• attend the reception

One of our care navigators will inform you of our availability.

Contraception Clinic

We run contraception Clinics on a Wednesday and Friday afternoons with Dr S Shahbaz.

You do not need to be a patient at the practice to book one of these appointments.

Please complete a form and our team will book a telephone appointment for you. After this you will be put on the waiting list.

Sexual Health Clinic

We run a Sexual Health Clinic with Dr S Shahbaz.

Please complete the form below and we will contact you with an appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

111 has a mental health crisis team.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Our team will try to accommodate your needs as best as we can.

Related information

Sick notes

Test results

Health A to Z