Collegiate Medical Centre is committed to ensuring that all patients, staff and visitors can access our services safely and comfortably. We recognise our duty to remove physical barriers wherever possible and to make reasonable adjustments in line with the Equality Act 2010.
Our Responsibilities
It is the responsibility of the GP Partners and Practice Manager to make sure the building and facilities remain accessible and compliant. Any day-to-day concerns about physical access should be raised with a manager. All staff are expected to support patients with access needs respectfully and without delay.
Physical Access to the Building
Our building has step-free access and is suitable for wheelchair users.
The front entrance is level and clearly signed.
Doors and hallway throughout the building are wide enough for mobility aids.
There is seating in the waiting area suitable for people with reduced mobility.
Accessible facilities
An accessible patient toilet is available on the ground floor with grab rails and space for a mobility aid and or carer.
We aim to maintain a clear and clutter-free waiting area.
Disabled parking bays are available behind the building and signposted.
Access to Appointments and Communication
We ask patient to let us know if they have any access needs when they register or attend an appointment. If a patient needs support with communication (such as a hearing loop, interpreter or help completing forms), we will do our best to arrange this in advance.
Information can be provided in large print, electronic format or other formats on request.
Our website and patient information materials are periodically reviewed to ensure accessibility.
Home Visits and Adjustments
If a patient cannot attend the surgery due to disability, they may be eligible for a home visit depending on clinical need. Clinicians are expected to consider accessibility when planning care, including where consultations take place and how information is shared.
Reasonable adjustments to appointment length, location or communication will be made where possible.
Staff Expectations
All staff are expected to treat patients with dignity and to ask how they can help if someone appears to need support with access or mobility.
If a staff member is unsure how to assist, they should speak to a manager,
Feedback and Concerns
Patients or carers can raise concerns about access verbally, in writing or though our feedback process.
Accessibility concerns should be logged and reviewed by a manager.
Where possible we will act on suggestions to improve the accessibility of our building or services.
Review and monitoring
This policy is reviewed annually and updated if guidance or regulations change.