Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can request an appointment in the following ways:

Booked appointments are for 10 minutes. If you have multiple problems you may be asked to make an extra appointment, this is to be fair to your problems and other patients who may be waiting and the doctor.

Some complex appointments, especially for coils and contraceptive implants, require longer than usual appointment slots for two clinical staff, usually a doctor and a nurse.  Please respect our service by giving at least 2 days notice of cancellation.

Routine Appointments

Routine appointments have now been changed to telephone consultations. This is to minimise the number of patients entering the building. The patient will be rung at the same time they were expected to have their face to face consultation.

Video consultations are also available upon request for any patients where a visual diagnosis may be necessary.

Telephone Triage

There is telephone triage available every weekday morning available for patients who require urgent medical treatment. Demand is unpredictable and therefore we would ask you to be patient if you find you have to wait.

You cannot specify which doctor you will necessarily see in this service. You need to ring between 08:30 and 10:00 before attending, you will be rung back by a senior GP to be given advice or invited to the emergency surgery.

Urgent Appointments

Please indicate if your appointment is urgent. Genuine clinical urgencies will be seen on the same day, however although we will do our best you will not be able to specify the sex of the doctor you will see in an emergency.

Interpreter Services

Interpreter services are available for most languages, but do require a longer appointment and we require 48 hours notice if an interpreter is required. Please tell the receptionist if an interpreter is needed.

Interpreted appointments cannot be booked on line. In urgent cases where no translator is available we may use a telephone translation service called ‘BigWord’.

Out of Hours Consultations

If you need to see a doctor please ring the usual surgery number and you will be given instructions on how to contact NHS111 emergency out-of-hours service who cover the practice from 18:30 – 08:30. Advice is available 24 hours a day from NHS 111.

Cancelling an Appointment

If you are unable to keep an appointment please let us know using our online triage as soon as possible, this may enable someone else to be seen.