At New Collegiate Medical Centre, some patients need help managing their GP services.
This is called proxy access.
It allows a trusted person to use the NHS App to help with:
- booking appointments
- ordering prescriptions
- viewing future medical records (from the date access is granted)
- viewing immunisation history (if this has been agreed)
Proxy access is only given when there is a clear need.
We do not approve requests just because someone wants to view their partner’s or relative’s record.
You must have a valid email address or access will not work.
To apply, ask for a form at reception.
Proxy Access for Adults (Aged 16 and Over)
Patients aged 16 or over can apply to give someone else proxy access. The person applying must:
- complete our adult proxy access form
- show valid photo ID
- agree to which services the proxy can access
- understand that access can be removed at any time
We only approve access if there is a genuine need, such as:
- needs support due to illness, disability, or communication difficulties
- has been assessed as lacking capacity and a proxy is acting in their best interests
- is unable to manage their own NHS App account safely
Proxy access does not mean full access to all records.
We only give prospective access.
If someone wants to view the full medical record, this must be handled separately under our Subject Access Request policy.
Proxy Access for Children and Young People (Under 16)
We follow national rules to protect children’s confidentiality as they grow up.
From birth to age 10
Parents or legal guardians can apply for proxy access.
This gives access to appointments, prescriptions, future medical records, and immunisation history (if requested).
We check ID and parental responsibility.
For children aged 11–15
For children aged 11–15, best practice under NHS Digital and GMC guidance is to withdraw all proxy online access (not just record viewing) until a review is done.
This includes:
- Appointment booking
- Prescription ordering
- Record viewing
Here’s why:
Continuing access without review risks breaching confidentiality and could be challenged later by the child or others.
At age 11, a child is presumed to have increased rights to privacy over their medical information and care.
Even booking appointments or ordering prescriptions on their behalf could disclose sensitive details without the child’s knowledge or consent.
At age 16
All proxy access will be removed automatically.
The young person can apply for their own access to the NHS App.
Proxy access will only continue in rare cases where a GP confirms the young person lacks capacity.
This is reviewed on a case-by-case basis.
Keeping Access Safe
If you are using proxy access, you must keep login details private.
Sharing them is not allowed. Let us know straight away if anything changes or access is no longer needed.
If proxy access is misused, it will be removed.
If you have questions, contact reception in the usual way.
Linked profiles in your NHS account
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.