Register with the surgery

We get funding from the NHS to care for the people on our patient list. If someone moves away, changes their contact details, or doesn’t respond to us for a long time, we need to check if they still want to be registered.

What happens if we don’t hear from you

• You’ll get a letter asking you to contact us or update your details
• If you don’t reply, we’ll send you another letter giving you 14 days to respond
• If you still don’t contact us, we’ll remove you from our list

This is not a punishment. It helps us keep your information safe, makes sure we’re not claiming NHS money for people who no longer use our service, and helps us provide better care to active patients.

Not using us for 2+ years?
If we haven’t heard from you in more than 2 years and have no working contact details for you, we may also remove you from the list.

Important:

• If you are vulnerable, under safeguarding, or a looked-after child, a GP will review everything before any action is taken.
• If you are homeless or in temporary housing, please let us know — we will work with you.

If you’ve been removed but want to come back
If you were removed from our list and now wish to re-register, you can apply again if you live in our catchment area.

When someone is removed, it’s usually because we were unable to maintain safe contact. This might be due to out-of-date contact details or not responding to messages about important care or reviews.

We will look at each re-registration request on a case-by-case basis. To continue your care safely, we will ask you to confirm that you’ll keep your contact details up to date, respond to messages, and attend reviews when invited.

Need help?
Ask to speak to a receptionist or manager. We’re here to help.

New Collegiate Medical Centre is committed to providing the highest quality care to our patients. As part of this commitment, we support the BMA’s advice on collective action.

After discussing this with neighbouring practices of what collective action would be more suitable, we have made the decision not to agree to prescribe specialist-initiated medication under a voluntary request of a shared care agreements for all hospital specialties. We believe that such medications should be prescribed by the hospital specialists who initiate them.

By taking this approach, we ensure that our patients receive these medications from the appropriate specialist who has in-depth knowledge of the treatment and can prescribe it in accordance with patient safety guidelines.

This practice does not initiate or issue repeat (ongoing) benzodiazepines or z-drug/hypnotics.

Patients will be provided with support to stop taking these medications. 

This follows national guidance to ensure the safe use of these medications.