Abuse will not be accepted
We are proud to provide a safe, respectful environment for all our patients and staff.
Abuse, aggression or threatening behaviour will not be tolerated under any circumstances.
This includes:
- Shouting or swearing
- Verbal abuse
- Physical threats
- Discrimination of any kind
- Refusing to follow staff instructions
We understand that patients may feel frustrated or unwell – but abusive behaviour makes it harder for us to help.
Our staff are trained to support you and have the right to work without fear or harm.
🔴 Any abusive behaviour may lead to you being removed from the practice list. A warning will be added to your medical record. Serious incidents may be reported to the police.
This policy is supported by:
- NHS England
- Care Quality Commission (CQC)
- Healthwatch Manchester
- New Collegiate Medical Centre
Thank you for treating our team with the same respect you expect from us.